Refund policy

Refund Policy

We want you to love your Cheeky Slopes mask. If it's not right for you, you can return it within 30 days after receiving your order.

Returns
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You're welcome to try it on to check the fit, just as you would in a store – but please don't wear it on the slopes before deciding. You'll also need your order number or proof of purchase.

To start a return, contact us at info@cheekyslopes.com with your order number.

If your return is accepted, we'll send you instructions on how and where to send your package. [We cover the return shipping costs and send you a prepaid label. / Return shipping costs are paid by the customer.] Items sent back without first requesting a return cannot be accepted.

Damaged, defective or wrong items
Please check your order when it arrives. If your mask is damaged, defective, or you received the wrong item, contact us right away at info@cheekyslopes.com with a photo, and we'll make it right – at no cost to you.

Exchanges
Our masks are one size, so exchanges are only needed for a different design. The fastest way to get the design you want is to return your item and, once the return is accepted, place a new order.

European Union – 14-day right of withdrawal
If your order is shipped to the European Union, you have the right to withdraw from your purchase within 14 days of receiving it, for any reason and without giving a justification. This applies to all items, including items bought on sale. To withdraw, simply send us a clear statement by email to info@cheekyslopes.com. Please send the item back within 14 days of informing us. You are only liable for any loss in value of the item if it was handled beyond what is needed to check its nature, characteristics and fit.

Refunds
We'll notify you once we've received your return and let you know if your refund was approved. Approved refunds are paid to your original payment method within 14 days of your withdrawal or return request. We may hold the refund until we've received the item back or you've shown proof that you've sent it. Please note it can take a few extra days for your bank or card provider to process the refund.

If you haven't received your refund within 15 business days of approval, please contact us at info@cheekyslopes.com.

Questions?
For any question about returns, email us at info@cheekyslopes.com – we're happy to help.